Free delivery to Malaysia, Singapore and Brunei. We deliver through different couriers and you will be notified via email on the tracking number. Order will be processed once payment is clear. Parcel will reach your doorstep in three (3) to five (5) days. We do not take responsibility once the parcel has been shipped out to our courier service. We will do our best in choosing the most reliable courier partner. Free delivery is only for the initial shipping of the order. For any subsequent delivery arising from exchange, the cost will be borne by the customer. Please enter your address and information correctly as we will not be responsible for any mis-delivery due to wrong information.
We are sorry things did not work out for you. Free returns will only be applicable for any mis-delivery, such as different size, colour, product or defective items. Customers will have to bare the cost of the exchange. Exchange will only be applicable with stocks that is ready. We do not entertain refunds unless the product fits the criteria of mis-delivery. Please arrange for returns within 7 days from the date of the arrival of the parcel.
Oops! We hate it when this happens. So we make it easy for you. Please inquire via our Whatsapp +6019 6549078 for fast reply. Simply mention your order ID and send us the picture of the product and description of the defect. Please note that this must be done within seven (7) days when the items arrive.
International Returns (Outside Singapore And Brunei)
When returning a parcel outside Malaysia, Singapore and Brunei, please follow the following steps
- Re-pack the items in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Our address of return is no 11B, Tingkat 2, Jalan Tun Mohd Fuad 3, Taman Tun Dr Ismail, 60000 Kuala Lumpur.
- Please indicate your order id in the postage certificate/post slip.
- Return will be at your cost
Tracking Your Delivery And Return
You will receive an email from us regarding the tracking number. Kindly take note that it can take 3-5 working days when you return and for us to re-deliver.